If you follow the process detailed above, you won’t need a confirmation email as you can register immediately.

However, if you didn’t do the above process, you will need the email so check your spam or junk mail. 99% of the time it is in there because email servers typically block emails from Eventbrite as ‘spam’.

If you still can’t find it, then you may have unsubscribed from the emails that Eventbrite send. It’s very important you log into your account and check your email address is correct and that your email marketing settings are not preventing you from being able to receive emails from us. (This isn’t something we can control, as the settings are controlled by you, the account holder).

If you still can’t locate it, please click here to request it is resent.

When you purchase a ticket through Eventbrite, you will have the opportunity to register immediately through the process we detailed at the top of this webpage.

We recommend you register as soon as you have bought your ticket, so it’s done in advance.

If you choose to do it later, you will find the link at the very bottom of your confirmation email.

If you struggle to find it, or don’t have a confirmation email you can request our help by clicking here.

If you discover at any point that the links don’t work, please get in touch with our team by clicking here so we can rectify it promptly for you.

You need to enter the same email address that is registerd with your zoom account. 

If you haven’t used zoom before, you must register so we can give you permission to join the event.

You typically don’t need to enter the password when you join our live webinars.

If ZOOM is asking you for a password, it is likely to be asking you for the password for your ZOOM account.  We won’t be able to help you with this, of course, as it’s personal to you.

This is to allow time for us to help you should you run into trouble getting into the ZOOM room.

Once you’re in, you will see a holding screen. You can then leave this open on your device (phone, laptop, tablet) until it starts at the stated time.

No. Our webinars are designed for you to see and hear us, but not the other way around. So get comfy and enjoy!

When the details entered on the ZOOM registration don’t match the Eventbrite ticket, then access to the ZOOM room will be denied.

Please double check your details and use the link to the registration page to try again.

You will find the details that you entered onto your Eventbrite ticket on your confirmation email.

Check your spam or junk mail folders first and foremost. If you still can’t see it, please click here to email us and request for your registration to be approved again.

We upload the CPD certificates, slides and any associated documents to the event on Eventbrite. To access these, please log in to your Eventbrite account (ensure that it is the account you use to purchase your tickets), and you can access the links to the documents via your tickets.

Please be aware the link is only valid for a limited period of time after the live event takes place, so please download promptly as we cannot resend them.

Our webinars begin 15 minutes before the official start time. Which means the first 15 minutes of the recording are often the ‘Welcome’ screen. Just skip the video forward using the bar along the bottom and you will soon see the live recording.

Your password is sent in the confirmation email from Eventbrite. Be sure to scroll to the bottom and you’ll see big bold writing which will alert you to the link and password.

When you purchase a ticket, you will be sent an Email with the link to the recording and a passcode. Please ensure you are logged in to ZOOM before clicking on this link. 

Once you click on it, it will take you straight into the recording.

After you have clicked “Tickets” on your choosen event, click “Enter promo code”. Enter your promo code and then click “apply”. The discount will be applied.